CompTIA A+ Core 2 Objective 3.1 โ€“ Software Troubleshooting โ€“ Common Symptoms

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Commom Symptoms

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A workstation frequently encounters BSOD errors with different stop codes. Memory dumps were enabled, but reviewing them hasnโ€™t pinpointed a specific driver or application. What should be your next course of action?

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After a recent update, a critical business application fails to start on a userโ€™s PC, displaying an error related to a missing service. What troubleshooting step should be taken first?

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Several users report that their systems freeze when attempting to access certain network shares. This issue started occurring after a recent network infrastructure upgrade. What should be investigated first?

4 / 22

Remote employees report that their VPN connections to the office network fail to establish, displaying a security certificate error. What is the most likely cause?

5 / 22

A user receives USB controller resource warnings when connecting multiple external devices to their laptop. Despite disconnecting some devices, the warning persists. What is the most likely cause and solution?

6 / 22

Users report intermittent wireless connectivity issues in various parts of the office. The wireless access points (APs) are all the same model and firmware version. What should be checked first?

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A technician observes that a workstation experiences system instability and crashes, especially when running multiple applications. The workstation was recently upgraded with additional RAM from a non-reputable vendor. What should the technician inspect first to resolve the instability?

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A user reports that their workstation has become increasingly slow over time, especially when launching applications or during startup. Youโ€™ve confirmed there is no malware, and the disk has ample free space. What is the next best step in troubleshooting this issue?

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Several users complain about slow profile loading times when logging into their workstations, which are part of a domain. The issue began recently, without any significant changes made to the network. What is the likely cause?

10 / 22

After a recent policy update on the corporate firewall, remote employees are unable to connect to the companyโ€™s network via Remote Desktop Services. What should be checked first to resolve this issue?

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A desktop computer displays the error message โ€œNo OS foundโ€ on boot. Youโ€™ve verified the BIOS settings are correct, and the hard drive is recognized. What should you check next to resolve this issue?

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A graphic designerโ€™s workstation shuts down frequently during resource-intensive tasks. Monitoring software shows high temperatures just before each shutdown. What is the most immediate solution?

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A companyโ€™s IT policy prohibits users from installing software without approval. Despite this, a technician discovers unauthorized software on several workstations. What is the best preventive measure?

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An IT manager notices that several workstations in the office are experiencing time drift, gradually losing accuracy over time. The workstations are synchronized with an internal time server. What is the likely cause?

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A critical server in the data center reboots unexpectedly several times a week. Logs indicate a kernel power error right before each reboot. What should be investigated first?

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After replacing an aging network switch, workstations in one office segment cannot obtain IP addresses via DHCP. Other segments are unaffected. What is the most likely issue?

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Upon booting, a workstation displays a โ€œNo OS foundโ€ message. The BIOS setup shows that the hard drive is detected. What should the technician check next?

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A user complains that every time they reboot their computer, the desktop icons rearrange and some settings revert to defaults. What is likely happening?

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A networked printer stops printing documents for all users, displaying a โ€œPrinter Offlineโ€ status in their queues. The printer is powered on, and the interface shows no errors. What is the likely cause?

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A workstation experiences BSOD errors with a specific error code related to a hardware failure. The workstation was recently upgraded with new hardware. What should be the first step in troubleshooting?

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A userโ€™s laptop shuts down unexpectedly multiple times a day without warning. The laptop feels hot to the touch near the ventilation slots. What is the most likely cause of these shutdowns?

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After a power outage, a server fails to start several critical services automatically, even though they are set to do so. Manual start attempts are successful. What should be the first step in troubleshooting this issue?

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