CompTIA A+ Core 2 Objective 3.1 – Software Troubleshooting – Troubleshooting Steps

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Troubleshooting Steps

1 / 13

A user installs a new webcam but finds that their external hard drive is no longer recognized. Both devices are connected via USB. Which of the following actions should be taken to resolve this conflict?

2 / 13

A PC starts to the Windows logo but then reboots in a continuous loop. Attempting to start in Safe Mode results in the same behavior. Which of the following recovery options should be utilized FIRST to attempt to fix this issue without losing user data?

3 / 13

A user reports that their Windows profile fails to load correctly at login, displaying a temporary profile instead. This issue persists even after rebooting several times. Which of the following should be the FIRST step to resolve this issue?

4 / 13

A company laptop infected with ransomware is encrypted, including essential business data. The IT department has decided against paying the ransom. Which of the following steps should IT take to recover the laptop for business use?

5 / 13

Reimaging the system using a pre-existing company image is the most effective way to ensure the ransomware is entirely removed and the laptop is restored to a known, secure state for business use, albeit without the encrypted data.

6 / 13

After a recent power outage, a user reports that their PC is displaying frequent error messages about corrupted system files when trying to launch applications. Which of the following command-line tools should be used FIRST to repair these files?

7 / 13

A user complains their desktop PC has become significantly slower to boot up over time. Which of the following would be the MOST effective way to improve the boot time?

8 / 13

After upgrading to Windows 10, a user notices that one of their critical applications no longer works. The application was designed for Windows 7. Which of the following would be the BEST approach to resolve this compatibility issue?

9 / 13

You are a desktop support technician. A user reports their system has frozen while working on a critical report. The system is unresponsive to keyboard and mouse inputs. Which of the following should you attempt first to resolve the issue?

10 / 13

A network administrator notices that several users cannot access the company’s internal file sharing service. After verifying network connectivity and permissions are correctly set, which of the following should the administrator check next?

11 / 13

An employee reports that a recently installed application crashes immediately upon launching. The application was working correctly before an update was applied. Which of the following is the MOST effective first step in troubleshooting this application?

12 / 13

After a printer driver update, a user can no longer print to the network printer. Which of the following troubleshooting steps is MOST appropriate to resolve the printing issue?

13 / 13

A user complains that their video editing software becomes exceedingly slow when working with high-definition video files. The system meets the minimum requirements for the software. To improve performance, which of the following should be considered FIRST?

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