CompTIA A+ Core 2 Objective 3.3 – Software Troubleshooting – Malware Removal

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Steps of Malware Removal

1 / 17

An office computer starts displaying pop-up advertisements even when no browser is open, and the system performance has significantly slowed down. What is the FIRST step you should take?

2 / 17

What technique should be employed to remove malware from a heavily infected system that fails to boot normally?

3 / 17

During malware remediation, which of the following is the BEST practice for updating anti-malware software?

4 / 17

After cleaning a malware infection from a PC, the system unexpectedly shuts down and displays a blue screen of death (BSOD) upon restart. What is the most likely NEXT step?

5 / 17

A small business’s network was recently compromised by malware that was introduced through an email attachment opened by one of the employees. What is the MOST effective preventive action to avoid similar incidents in the future?

6 / 17

In a corporate environment, a user’s workstation has been infected with malware. What is the BEST way to prevent the same type of malware from infecting other workstations?

7 / 17

A client’s workstation is infected with ransomware. After isolating the system and disabling System Restore, which of the following actions should be performed FIRST for remediation?

8 / 17

You suspect a workstation in the network is infected with malware. What is the NEXT step after verifying the malware symptoms?

9 / 17

A technician has removed malware from a client’s laptop. What is an IMPORTANT post-remediation activity to perform BEFORE considering the removal process complete?

10 / 17

Which of the following is a critical step BEFORE performing malware remediation on a Windows PC?

11 / 17

What should be the FINAL step after completing the malware removal process on a client’s workstation?

12 / 17

After successfully removing malware, which of the following actions should be taken NEXT?

13 / 17

To prevent malware from spreading in a network environment, why is it important to quarantine an infected system BEFORE remediation?

14 / 17

After removing malware from a system, the technician observes that the system’s performance is still significantly degraded. What is the MOST likely next step to improve system performance?

15 / 17

Which of the following is a crucial post-malware removal task to ensure future protection against malware?

16 / 17

A user reports that their desktop PC has started showing a message stating that their personal files have been encrypted and asking for payment to decrypt them. After isolating the PC, which of the following should be the technician’s FIRST step in addressing the issue?

17 / 17

A technician has removed a virus from a PC but the internet connection has stopped working. The technician suspects that the virus modified network settings. Which of the following should the technician check FIRST?

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