CompTIA A+ Core 2 Objective 4.2 - Operational Procedures - Change Management

Change-Management

1 / 12

A change board is reviewing a proposed upgrade to the enterprise resource planning (ERP) system. What is a critical element for their approval process?

Estimation of the time required to train the ERP users.

Analysis of the previous upgrades performed on the system.

Approval from all department heads within the company.

Assessment of the risk level associated with the upgrade.

2 / 12

When a company’s IT department implements a new virtual private network (VPN) system, what form of testing is recommended to validate the new setup according to change management best practices?

Performance testing during peak business hours.

Sandbox testing before full deployment.

Post-deployment testing without a contingency plan.

User preference testing focusing on interface aesthetics.

3 / 12

An IT department receives a request to update a server’s operating system. According to change management best practices, what information is critical to record in the change request form?

The cost of the new operating system.

The preferred color scheme for the system interface.

The date and time of the planned update.

The list of users currently logged into the server.

4 / 12

During a system upgrade, a problem occurs, requiring a rollback to the previous version. What best practice ensures that rollback processes are efficient and effective?

Keeping detailed logs of all changes.

Having a pre-tested rollback plan in place.

Immediately notifying all users about the issue.

Consulting with external vendors for a quick solution.

5 / 12

A company is planning to change its email system provider. Which of the following is an essential step to ensure the security and integrity of the migration process according to change management best practices?

Informing all customers about the change in advance.

Conducting a risk analysis of the new email system.

Choosing an email provider that offers the lowest price.

Training the IT staff on the new system after migration.

6 / 12

You are an IT technician at a medium-sized enterprise. The company plans to upgrade its customer relationship management (CRM) software to include new features that integrate with social media platforms. Before this change is implemented, what should be the first step according to best change management practices?

Train the end-users on the new features.

Perform sandbox testing of the new features.

Deploy the new version to all users to obtain feedback.

Update the company firewall to allow social media connections.

7 / 12

An IT manager must document the purpose of a planned change to the company’s network infrastructure. What is the primary benefit of this documentation?

It provides a historical record of the IT manager's decisions.

It assists in the marketing of the company’s IT department.

It guarantees that the change will not cause any disruptions.

It ensures all stakeholders understand the reasons behind the change.

8 / 12

When documenting a change to the IT infrastructure, what is the purpose of specifying the ‘scope of the change’?

To determine the financial impact of the change.

To identify which systems and services are affected.

To ensure that all users are aware of the change.

To establish a timeline for future changes.

9 / 12

A company plans to outsource its data storage to a cloud service provider. In preparing for this change, what must be documented according to change management best practices?

The rollback plan in case the migration needs to be reversed.

Expected weather conditions on the day of migration.

The popularity of the cloud service provider among similar businesses.

The personal preferences of the company CEO regarding cloud storage.

10 / 12

After implementing a new software update, the IT department must ensure compliance with change management best practices. Which of the following actions is most appropriate?

Archive all communications regarding the change and what users think.

Review and update the change management policy.

Document the outcomes and any lessons learned from the update.

Increase the frequency of software updates.

11 / 12

A company has implemented a change in its network configuration. According to best practices, what should be done to complete the change management process?

Perform end-user acceptance testing to confirm the change meets business requirements.

Immediately start another change request to improve the recent change.

Remove all documentation related to the previous network configuration.

Increase the IT department budget to prevent future issues.

12 / 12

The IT department of a company is planning to replace all desktop PCs with laptops to support remote work. What should be included in the change management documentation?

List of software preferences of each remote worker.

Detailed specifications of the laptops to be purchased.

Names of employees who prefer to work from home.

Impact analysis on productivity during the transition.

Your score is

Exit

CompTIA A+ Core 2 Objective 4.2 – Operational Procedures – Change Management