CompTIA Core 2 Objective 4.7 – Operational Procedures – Professionalism

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Professionalism

1 / 12

You have a scheduled meeting with a new client in a corporate office setting. What is the most appropriate attire for this meeting?

2 / 12

While explaining a technical issue to a non-technical client, which approach should you take?

3 / 12

You are providing IT support to an international team. What is an important consideration for effective communication?

4 / 12

A client is describing a recurring problem with their printer. What should you do while they are speaking?

5 / 12

While repairing a customer’s laptop, you come across confidential documents. What should you do?

6 / 12

A customer is anxious about the progress of a complex repair. How should you keep them informed?

7 / 12

You are frustrated with a difficult customer. What should you do?

8 / 12

During a support call, a customer uses technical terms you are unfamiliar with. How should you respond?

9 / 12

After completing a repair, what should you provide to the customer?

10 / 12

While on a support call with a customer, what should you avoid doing?

11 / 12

A customer is frustrated because their computer is not working as expected. How should you respond?

12 / 12

You have an appointment with a client at 9:00 AM but realize you will be late. What should you do?

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