CompTIA A+ 1201 | 1.1 Mobile Device Hardware

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1.1 (Mobile Device Hardware)

1 / 25

A user reports that their laptop’s wireless connection keeps dropping. The technician checks the device’s wireless card and finds no issues. What should the technician check NEXT?

2 / 25

A user reports that certain keys on their mobile device’s keyboard are not working. After inspection, you confirm that the keys are indeed faulty. What is the BEST way to resolve this issue?

3 / 25

An office worker is experiencing slow performance while using their mobile device. You notice that the device’s RAM is constantly at full usage. What is the BEST course of action to address this issue?

4 / 25

A user reports that their mobile device is running noticeably slower than usual. The device has 4GB of RAM and the user has recently installed several new applications. As a technician, what would be your first step in addressing this issue?

5 / 25

A user reports that their device’s keyboard keys are sticking and not registering inputs properly. They have already tried cleaning the keyboard but the issue persists. What is the most appropriate solution?

6 / 25

A user reports that their laptop’s battery life has significantly decreased. After testing, you confirm the battery is not holding a charge as it should. What is the BEST course of action?

7 / 25

A user’s mobile device is not able to connect to Wi-Fi networks. The device is not detecting any available networks. The device’s Wi-Fi was working fine until it was dropped earlier in the day. What should be the next course of action?

8 / 25

An employee’s company-issued mobile device is running slow and has frequent applications crashes. After determining that the device is not infected with malware, what should a technician do next?

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A user reports that several keys on their mobile device’s keyboard are not functioning properly. The technician inspects the device and finds no obvious physical damage. What should the technician do NEXT?

10 / 25

A user reports that their mobile device’s camera is not working. After testing, you confirm that the camera is faulty. What is the BEST course of action?

11 / 25

A user reports that their mobile device’s keyboard keys are sticking. What is the BEST course of action?

12 / 25

A user reports that their mobile device’s battery life has drastically reduced. You verify the battery health and find it to be considerably degraded. What should be your NEXT step?

13 / 25

A user reports that their mobile device is experiencing short battery life and overheating issues. After confirming the device is clean and free of malware, the technician suspects the issue might be with the hardware itself. What should the technician do NEXT?

14 / 25

A user has reported that their mobile device is unable to connect to Wi-Fi networks. After examination, you determine that the device’s Wi-Fi antenna connector is damaged. What is the BEST solution?

15 / 25

A mobile device user reports that they cannot access their device using the fingerprint scanner. Upon inspection, you find that the scanner is damaged. What is the MOST appropriate next step?

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To improve the performance of a mobile device, a technician decides to upgrade the device’s storage. Which type of storage would provide the BEST performance?

17 / 25

A user’s laptop is not detecting any available Wi-Fi networks although other devices in the same area are able to connect to Wi-Fi. What should a technician do to resolve the issue?

18 / 25

A user reports that their mobile device is not able to read their fingerprint, which is causing them to be locked out of their device. What should a technician do to resolve this issue?

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A user reports that the images taken by their device’s camera look blurry. They have already cleaned the camera lens but the issue persists. What is the best course of action?

20 / 25

A user reports that their mobile device’s Wi-Fi signal is consistently weak. What is the BEST course of action to improve the Wi-Fi signal strength?

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After discovering that a mobile device’s camera quality is poor, the technician decides to replace the camera. What is the BEST practice to follow?

22 / 25

A user reports that their laptop’s keyboard is not functioning properly, some keys are not responding at all. After determining that there is no software or driver issue, what is the most likely course of action?

23 / 25

A user reports that their mobile device is running slower than usual. After checking the device, you find that it has only 512MB of RAM. What is the BEST course of action to improve the device’s performance?

24 / 25

A user is unable to unlock their device using the fingerprint scanner. The scanner was working fine until a recent software update. The user has already tried restarting the device but the issue persists. What should you do to resolve the issue?

25 / 25

A user is experiencing intermittent Wi-Fi connectivity on their mobile device. The device is fairly new and has not been dropped or damaged. As a technician, what is the most likely cause of the issue?

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