CompTIA A+ 1201| 5.1 Virtualization

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5.1 (Troubleshoot Hardware)

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A system is experiencing random shutdowns and the user reports a consistent unusual noise. What is the likely cause of the problem?

2 / 25

A user reports that their computer is running sluggishly and is overheating. After inspecting the computer, you notice a burning smell. Which of the following is the MOST likely cause of this issue?

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A user reports that their computer won’t turn on. The technician finds that the computer is not responding to the power-on self-test (POST). What is the most likely cause of this issue?

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A user reports that their computer is running sluggishly and applications are frequently crashing. The technician notices that the system date and time are inaccurate. What is the most likely cause of these symptoms?

5 / 25

A technician is troubleshooting a PC that is not powering on. The power supply fan is not spinning when the power button is pressed. What should the technician do FIRST?

6 / 25

A user reports that their system is experiencing poor performance and random application crashes. After inspection, the technician notices that the system’s RAM usage is constantly at 95% or higher. What is the best solution to this issue?

7 / 25

A user reports that their computer is sluggish and occasionally crashes. Upon inspection, you notice that the CPU is running at a very high temperature. What is the best step to take next?

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A computer is running unusually slow and making strange noises. Upon inspection, you see that some capacitors on the motherboard are swollen. What is the BEST course of action to remedy this problem?

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A user reports that their computer is randomly shutting down. Upon inspection, you notice that the system date and time are inaccurate. What is the MOST likely cause of this issue?

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A user reports that their computer’s performance has become sluggish and the system date/time is often inaccurate. What is the most probable cause of this issue?

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A user reports that their computer’s performance has become sluggish and applications are crashing frequently. The technician checks the system and finds that the system clock is displaying an inaccurate date/time. What is the MOST likely cause of this issue?

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A technician discovers that a system’s date/time is always inaccurate. Which component is MOST likely causing this issue?

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A technician is troubleshooting a PC that is experiencing random shutdowns. The user reports that the PC shuts down after being in use for a short period of time and a burning smell is detected. What should the technician do FIRST?

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A technician is troubleshooting a PC that has become sluggish. Upon inspection, the technician notices several swollen capacitors on the motherboard. What should the technician do NEXT?

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A user reports that their computer is shutting down randomly. The technician notices a burning smell coming from the computer. What is the first step the technician should take in troubleshooting this issue?

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A user reports that their computer is experiencing random shutdowns. Upon inspection, you notice a burning smell from the computer. What is the most probable cause of this issue?

17 / 25

A user reports that their computer fails to boot and emits a series of beeps during startup. The beep code indicates a RAM issue. What is the MOST effective troubleshooting step?

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A user reports that their computer is experiencing sluggish performance. Upon inspection, you notice that the CPU is overheating and the power-on self-test (POST) is beeping. What is the most likely cause of these issues?

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A user reports that their computer is making unusual noises. Upon inspection, the technician finds that the noise is coming from the CPU area. What is the MOST likely cause of this noise?

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A computer is experiencing random shutdowns. Upon inspection, you notice that the power-on self-test (POST) beeps irregularly. What is the most likely cause of this issue?

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A user’s computer won’t power on and there’s a burning smell coming from the case. What should you do first?

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A user reports that their computer is displaying a proprietary crash screen. After asking the user about recent changes, they mention adding a new peripheral device. What is the BEST course of action to remedy this problem?

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A user reports that their computer is crashing with a proprietary crash screen. The technician finds a swollen capacitor on the motherboard. What should the technician do to resolve this issue?

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A user reports that their computer is making unusual noises and is performing sluggishly. The technician notices that the CPU is overheating. What is the most likely cause of these symptoms?

25 / 25

A computer is not able to power on and you notice a swollen capacitor on the motherboard. What is the appropriate action to take?

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