CompTIA A+ 5.1 Core 1 - Change Management

A+ OBJECTIVE 5.1 HARDWARE AND NETWORK TROUBLESHOOTING – CHANGE MANAGEMENT

1 / 15

What should be the initial focus when testing theories and identifying the root cause?

Start with less likely causes and then move on to common ones

Bring in a third party or expert if no progress is made

Reach out to users for additional information

Start with common causes and move on to less likely ones

2 / 15

What action should you take if no progress is made in identifying the root cause?

Start with common causes and move on to less likely ones

Consult vendor documentation for recommended implementation steps

Bring in a third party or expert

Make a list of possible causes

3 / 15

Which step involves theorizing on possible root causes using Occam’s razor principle?

Fourth step

Second step

First step

Third step

4 / 15

What should be incorporated into a plan of action after identifying the root cause of the problem?

Consult vendor documentation for recommended implementation steps

Bring in a third party or expert if no progress is made

Clues from documentation or knowledge bases

A method for reverting changes if necessary

5 / 15

What should you do if multiple symptoms indicate one or more underlying problems?

Theorize on possible root causes

Start with common causes and move on to less likely ones

Check system records for changes or patches that could impact performance

Reach out to users for additional information

6 / 15

What is the first step in the troubleshooting process for resolving issues with broken systems or applications?

Theorize on possible root causes

Make a list of possible causes

Test theories and identify root cause

Collect as much information as possible about the problem

7 / 15

What action should be taken after implementing a fix in the production environment?

Verifying that all systems are working as expected and documenting everything done

Reverting to the original configuration if something unexpected happens

'Pulling in additional resources' to help perform multiple functions

'Creating a plan of action' for implementing the fix

8 / 15

What is the initial step in the troubleshooting process?

'Stepping through' every single theory to see if it fixes the problem

Identifying and gathering information about the problem with the system or application

'Getting a slot' from the change control board for implementation

Creating a list or set of theories on what might be causing the issue

9 / 15

What is the role of preventative measures in the troubleshooting process?

To confuse future troubleshooting attempts

To ensure that the problem does not occur in the future

To delay the resolution process

To complicate the implementation of fixes

10 / 15

Why might additional resources be needed during implementation?

To complicate the troubleshooting process

To delay the resolution process

To help perform multiple functions simultaneously within a limited change control window

To confuse the change control board

11 / 15

What is the significance of documenting everything done during the troubleshooting process?

To delay the resolution process

To complicate the implementation of fixes

To confirm the changes made and provide future reference if the problem reoccurs

To confuse future troubleshooting attempts

12 / 15

What is the purpose of performing tests after implementing a fix?

To confirm that the environment is still working and the original problem was resolved

To delay the documentation process

To confuse the troubleshooting process

To complicate the change control window

13 / 15

What is the role of rollback in the troubleshooting process?

To implement additional resources to speed up the process

To create preventative measures for future problems

To revert to the original configuration if something unexpected happens

To document everything that was done

14 / 15

What is the purpose of having alternate plans during implementation?

To delay the resolution process

To complicate the troubleshooting process

To confuse the change control board

To ensure a backup in case the primary fix fails

15 / 15

What is the purpose of a formal change control process in a large computing environment?

To make it easier for everyone to implement changes without restrictions

To increase the complexity of making changes to applications and operating systems

To limit the number of changes that can be made to the network

To ensure changes are made in a controlled environment and can be rolled back if needed

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CompTIA A+ 5.1 Core 1 – Change Management