CompTIA A+ 1201 (Mobile Networks/Application Support)

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1.3 (Mobile Network/Application Support)

1 / 25

An executive has reported that her smartphone’s calendar and contacts are not synchronizing with her corporate email account. What is the FIRST step the IT support should take to troubleshoot this problem?

2 / 25

A business executive is traveling overseas and has just inserted a new local SIM card into her smartphone. However, she is still unable to place calls or use mobile data. What should she do NEXT to restore connectivity?

3 / 25

In order to enable location services on a mobile device, which of the following are required? (Choose two)

4 / 25

A company has implemented a policy enforcing data caps on employee mobile devices to control data usage. However, users complain about frequently reaching these caps due to synchronization of business applications. What is the best solution?

5 / 25

A company needs to synchronize calendar and contact data across all its employees’ mobile devices. What is the best way to accomplish this?

6 / 25

A company is implementing a Bring Your Own Device (BYOD) policy. Which of the following is the MOST effective way to ensure the security of the corporate network?

7 / 25

A user reports that his mobile device’s Wi-Fi connectivity is unstable in his office, despite having a strong signal, and he experiences frequent disconnections. As a technician, what is the most likely source of this problem and what would be the best way to resolve it?

8 / 25

A user is unable to pair her mobile device with a Bluetooth speaker. The speaker is detected by the device but the pairing fails. The speaker can be paired with other devices. What should the user do NEXT?

9 / 25

A company implements a Bring Your Own Device (BYOD) policy. What is the best way to ensure that personal devices comply with corporate security standards?

10 / 25

A user is unable to pair her mobile device with a Bluetooth speaker. The speaker is in pairing mode and other devices have been able to connect without issues. Which of the following steps should the user undertake FIRST to resolve this issue?

11 / 25

A user reports that her mobile device is unable to connect to the internet via mobile data. The user is currently in an area with 4G coverage. Which of the following is the BEST step to take first to troubleshoot this issue?

12 / 25

A user is unable to connect to a WiFi network on her mobile device. The WiFi network appears in the list of available networks, but the device fails to connect. What should be the first step in troubleshooting this issue?

13 / 25

An organization uses Mobile Device Management (MDM) to manage company-owned mobile devices. A user reports that he cannot install a personal application on his device. What is the most likely reason for this issue?

14 / 25

A user reports that her mobile device is quickly consuming its cellular data allowance. The user mainly uses the device for browsing the internet and checking emails. What is the BEST action to take to reduce data usage?

15 / 25

An employee’s mobile device is unable to connect to the company’s Bluetooth printer. The device has Bluetooth enabled and is within range. What should the employee do next?

16 / 25

A user wants to enable location services on their mobile device to use GPS applications. However, they also want to ensure data privacy. Which of the following is the BEST approach to balance functionality and privacy?

17 / 25

A company has set a policy that all employees must only use corporate-configured mobile devices. However, a new employee has been using her personal device for work purposes. What should the Mobile Device Management (MDM) administrator do FIRST to enforce the policy?

18 / 25

In a BYOD (Bring Your Own Device) environment, a user reports that his personal mobile device cannot access corporate applications. The user can access the internet and personal applications on the device. The device has been recently updated to a new operating system version. What is the BEST action to take to resolve this issue?

19 / 25

A user reports that her mobile device’s battery drains quickly when she uses a specific business application. What is the best course of action?

20 / 25

A network administrator is troubleshooting a user’s mobile device that cannot connect to the corporate Wi-Fi network. The device can connect to other Wi-Fi networks and other devices can connect to the corporate network. The administrator checks the Wi-Fi settings and verifies the correct SSID and password. What should the administrator do NEXT?

21 / 25

A user reports that his mobile device is unable to connect to his car’s Bluetooth system. The user has confirmed that the Bluetooth on both the car and the mobile device are enabled and that the car’s system is visible for pairing. What should be the next best course of action?

22 / 25

A user is unable to connect his smartphone to the internet using a mobile data network. He has confirmed that mobile data is enabled and that he has a strong cellular signal. What should the user do NEXT to restore internet connectivity?

23 / 25

A company wants to implement a Bring Your Own Device (BYOD) policy but needs to ensure that corporate applications are only accessible on devices that comply with the company’s security policies. What is the best solution?

24 / 25

An employee is unable to pair his corporate smartphone with a Bluetooth headset. He has confirmed that the headset is not paired with any other device and that it is in pairing mode. What is the NEXT step he should take?

25 / 25

A user’s company-issued mobile device is not receiving email updates from the corporate server. The user is able to access the internet and other services without any issues. Which of the following is the BEST course of action to resolve this issue?

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