CompTIA A+ 5.5 Core 1 - Troubleshooting Printers

A+ OBJECTIVE 5.6 HARDWARE AND NETWORK TROUBLESHOOTING – TROUBLESHOOTING PRINTERS

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What should be done if the print spooler continues to crash?

Replace the fuser assembly.

Clean or replace the print heads.

Examine events in the Event Viewer with the Windows print service tag for potential solutions.

Handle and automatically restart from print job crashes.

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What is the default configuration of the print spooler service to handle and automatically restart from print job crashes?

To cause smudging if it's not heating up or functioning properly.

To manually intervene and troubleshoot through the Event Viewer.

To examine events in the Event Viewer with the Windows print service tag for potential solutions.

To handle and automatically restart from print job crashes.

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What may necessitate manual intervention or troubleshooting through the Event Viewer?

Scratch on the photosensitive drum

Fuser assembly not heating up

Mismatches between page size and installed paper

Corrupted print jobs

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What might cause creased pages when printing?

Damaged paper trays

Issues along the paper path

Dirty or faulty print heads

Using incorrect paper weight and size

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What is a potential cause of paper jams?

Issues along the paper path

Using incorrect paper weight and size

Corrupted print jobs

Printer driver or configuration issues

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What might lead to errors or paper jams due to mismatches?

Dirty or faulty print heads

Mismatches between page size and installed paper

Worn pickup rollers

Damaged paper trays

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What can cause smudging of printouts?

Mismatches between page size and installed paper

Scratch on the photosensitive drum

Dirty or faulty print heads

Fuser assembly not functioning properly

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What might indicate printer driver or configuration issues?

Toner or ink problems

Smudging of printouts

Line running down the entire length of a printout

Strange characters appearing

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What issue may a scratch on the photosensitive drum of a laser printer indicate?

Fuser assembly not heating up

Dirty or faulty print heads

Printer driver or configuration issues

Scratch on the photosensitive drum

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What is a likely cause of a line running down the entire length of a printout from an inkjet printer?

Dirty or faulty print heads

Printer driver or configuration issues

Fuser assembly not heating up

Scratch on the photosensitive drum

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What might cause page orientation problems according to the text?

Printer not turned on

Incorrect paper type used

Print driver not following correct settings or a print driver bug

Low ink levels

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What should be done to address issues with office printers’ enhanced capabilities malfunctioning?

Contact third-party assistance immediately

Refer to the printer documentation for troubleshooting

Calibrate the printer

Replace the office printer

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What may grinding noises coming from printers indicate?

Ink cartridge issues

Toner low warning

Network connectivity problems

Paper jam or carriage malfunction

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What is recommended to ensure accurate color representation on both screen and print output for color printers?

Calibrating the screen only

Calibrating the printer only

Calibrating both the screen and the printer using white paper and a calibration tool

Using any white paper

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How can the print queue problem be resolved?

Adjusting the printer settings

Replacing the printer cartridge

Monitoring and deleting the problematic print job

Calibrating the printer

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What is the purpose of using the test page feature in Windows for troubleshooting printing issues?

To verify the printer's ability to print standard test pages from Windows

To troubleshoot Windows configuration settings

To confirm the connection between the device and the printer

To diagnose the printer's internal hardware issues

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Where can you find the test page feature in Windows for printers?

In the system registry or task manager

In the Windows settings or printer properties

In the BIOS or command promptvvvvvvvvvvv

In the device manager or control panel

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Apart from using the test page feature in Windows, how else can you perform printer diagnostics and tests?

Access test functions through the printer console

Use third-party utilities from the vendor's website

Run diagnostics from the device manager

Perform tests using the system registry

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What information does the test page display to help troubleshoot printing issues?

Task manager processes, control panel options, and command prompt details

Vendor utilities, internet downloads, and third-party software

Printer properties, print driver details, and files used by the print driver

Device manager settings, system registry details, and BIOS information

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CompTIA A+ 5.5 Core 1 – Troubleshooting Printers