CompTIA Network + 5.1 Network Troubleshooting – Network Troubleshooting Identification

Network Troubleshooting Identification

1 / 25

The technician reviews the network documentation to understand the current network layout and configuration before making any changes. Which troubleshooting step is being performed?

Identifying the problem

Implementing the solution

Establishing a theory of probable cause

Testing the theory to determine cause

2 / 25

The network administrator verifies that the new equipment is functioning correctly and resolves the bottleneck issue. Which troubleshooting step is being performed?

Testing the theory to determine cause

Identifying the problem

Verifying full system functionality

Establishing a theory of probable cause

3 / 25

The technician replaces the suspected faulty cable and tests the network connection. Which troubleshooting step is being performed?

Implementing the solution

Testing the theory to determine cause

Identifying the problem

Establishing a theory of probable cause

4 / 25

To confirm their theory, the technician assigns the correct network permissions and checks if the user can now access the shared folders. Which troubleshooting step is being performed?

Testing the theory to determine cause

Identifying the problem

Implementing the solution

Establishing a theory of probable cause

5 / 25

A technician documents the process of replacing the network hardware and the results obtained. Which troubleshooting step is being performed?

Identifying the problem

Establishing a theory of probable cause

Testing the theory to determine cause

Documenting findings, actions, and outcomes

6 / 25

After confirming the cable was the issue, the technician documents the solution and informs the user. Which troubleshooting step is the technician performing?

Establishing a theory of probable cause

Testing the theory to determine cause

Documenting findings, actions, and outcomes

Identifying the problem

7 / 25

The technician develops a strategy to replace outdated network hardware to improve performance. Which troubleshooting step is being performed?

Testing the theory to determine cause

Identifying the problem

Establishing a plan of action

Establishing a theory of probable cause

8 / 25

After documenting the issue, the technician suspects that a faulty cable might be the cause of the network problem. Which troubleshooting step is the technician performing?

Establishing a plan of action

Testing the theory to determine cause

Identifying the problem

Establishing a theory of probable cause

9 / 25

The technician documents the change in network permissions and the resolution of the issue. Which troubleshooting step is being performed?

Testing the theory to determine cause

Documenting findings, actions, and outcomes

Establishing a theory of probable cause

Identifying the problem

10 / 25

The technician consults with colleagues to brainstorm potential causes of a complex network issue. Which troubleshooting step is being performed?

Identifying the problem

Implementing the solution

Testing the theory to determine cause

Establishing a theory of probable cause

11 / 25

A network administrator is setting up new equipment to resolve an identified network bottleneck. Which troubleshooting step is the administrator performing?

Implementing the solution

Identifying the problem

Establishing a theory of probable cause

Testing the theory to determine cause

12 / 25

After replacing the network hardware, the technician ensures all devices are functioning properly. Which troubleshooting step is being performed?

Verifying full system functionality

Identifying the problem

Establishing a theory of probable cause

Testing the theory to determine cause

13 / 25

The technician plans to apply the correct network permissions to the user’s account to resolve the issue. Which troubleshooting step is being performed?

Establishing a theory of probable cause

Identifying the problem

Testing the theory to determine cause

Establishing a plan of action

14 / 25

After identifying a possible cause of the network issue, the technician tests their hypothesis by replacing a suspected faulty switch. Which troubleshooting step is this?

Establishing a theory of probable cause

Identifying the problem

Implementing the solution

Testing the theory to determine cause

15 / 25

After implementing a fix for a network issue, the technician asks users to test their network connectivity and report back. Which troubleshooting step is being performed?

Verifying full system functionality

Identifying the problem

Testing the theory to determine cause

Establishing a theory of probable cause

16 / 25

The engineer hypothesizes that a faulty network switch may be causing the intermittent connectivity issues. Which troubleshooting step is being performed?

Testing the theory to determine cause

Establishing a theory of probable cause

Implementing the solution

Identifying the problem

17 / 25

A technician is documenting the issue reported by a user experiencing intermittent network connectivity. Which troubleshooting step is the technician performing?

Establishing a plan of action

Establishing a theory of probable cause

Identifying the problem

Testing the theory to determine cause

18 / 25

A network engineer notices a pattern of intermittent connectivity issues affecting multiple users. They start by collecting data on the affected users and devices. Which troubleshooting step is being performed?

Testing the theory to determine cause

Establishing a plan of action

Establishing a theory of probable cause

Identifying the problem

19 / 25

A user reports that they cannot access shared folders on the network. The technician starts by asking the user for more details about the issue. Which troubleshooting step is being performed?

Testing the theory to determine cause

Identifying the problem

Establishing a plan of action

Establishing a theory of probable cause

20 / 25

The technician runs a ping test to see if the user’s computer can reach the default gateway. Which troubleshooting step is being performed?

Establishing a theory of probable cause

Identifying the problem

Testing the theory to determine cause

Implementing the solution

21 / 25

After applying the correct network permissions, the technician verifies that the user can now access the shared folders. Which troubleshooting step is being performed?

Testing the theory to determine cause

Establishing a theory of probable cause

Verifying full system functionality

Identifying the problem

22 / 25

A network engineer develops a step-by-step plan to reconfigure the router settings to resolve a connectivity issue. Which troubleshooting step is being performed?

Establishing a theory of probable cause

Testing the theory to determine cause

Identifying the problem

Establishing a plan of action

23 / 25

A technician is collecting information about network performance and user experiences to diagnose a connectivity issue. Which troubleshooting step is the technician performing?

Testing the theory to determine cause

Identifying the problem

Establishing a theory of probable cause

Implementing the solution

24 / 25

The technician determines that the user’s computer does not have the correct network permissions. Which troubleshooting step is being performed?

Identifying the problem

Implementing the solution

Establishing a theory of probable cause

Testing the theory to determine cause

25 / 25

After verifying that the network issue is resolved, the technician updates the network documentation to reflect the changes made. Which troubleshooting step is being performed?

Identifying the problem

Establishing a theory of probable cause

Documenting findings, actions, and outcomes

Testing the theory to determine cause

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